Owen Ford is a dealership known for its outstanding customer service. Many reviews highlight the kindness and assistance provided by the staff, making visits enjoyable and stress-free. Customers have praised sales associates, including Lyvvea and Kiera, for their energetic and helpful approach, guiding them through the process of purchasing new and used vehicles. The team at Owen Ford is also recognized for their professionalism in handling any issues that arise, ensuring that all customers feel respected and valued. The dealership’s service team is highly praised for fixing problems quickly and efficiently, such as repairing a rattle that other shops couldn’t find and performing oil changes with great care. Customers appreciate the extra effort to help with accommodations when needed, and many recommend Owen Ford both for local residents and travelers passing through. Families visiting the dealership enjoy the friendly environment, and the staff’s dedication to customer satisfaction and community support makes it a top choice for vehicle buyers. Overall, Owen Ford continues to impress with great deals, warranties, and a team committed to providing excellent service.
Brittany Smallwood is phenomenal for sales! She has the best personality, upbeat, knows her stuff! Got us to transfer from a Jeep Wrangler to a Ford Bronco Raptor that I’m obsessed with! I thought I would never leave the Jeep wrangler world! She did it! Very bubbly and made the whole experience fun! It’s going to be a lot of horses 🐎to feed & take care of 😜…, but my husband and I can’t wait to start our Ford Bronco Raptor chapter!
Brittany smallwood is amazing for helping us get our vehicle and she is so nice and patient with our small kids. Her and Cody both and have been excellent and recommend them to anyone!!!
had a great experience working with this Brittany smallwood at owen ford in Marshall IL. She was friendly, professional, patient, and never made me feel pressured. She took the time to answer my questions, listen to what I was looking for, and genuinely tried to help me find the right option.
I really appreciated her customer service. I would definitely recommend her to anyone looking for a vehicle and wouldn’t hesitate to reach out to her again in the future!
1500 North Michigan Avenue, Marshall, IL 62441
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