Magic Wand Company offers a great experience with seamless customer service. From initial conversations to in-person visits, the staff is helpful and professional. They have expert knowledge of products and a reliable approach, making them a top choice for those in the carpet cleaning field. Customers appreciate their efficient problem-solving and top-notch customer support. For example, Lynn was patient, friendly, and knowledgeable when arranging chemicals for a last-minute job, and Tim provided excellent service by quickly handling a leaky bottle and ensuring everything was ready. Overall, Magic Wand Company is a highly recommended and trustworthy supplier, with staff members like Lynn and Tim making the experience memorable.
I had an absolutely great experience with Magic Wand Company. I recently started a mobile detail and carpet cleaning business and needed to purchase reliable equipment to kickstart my journey. The company provided me with everything I needed and made the whole buying process a lot easier for me. When I went to pick up my order, Anthony was amazing. He took the time to explain how to use the equipment and went through everything that came with my package. His knowledge and support were greatly appreciated, and he even offered to help me over the phone if I had any questions later on. Overall, it was a very pleasant experience, and I won't hesitate to come back when I'm… read full review
Apr 2024
5.0★★★★★
We got a last minute job and needed chemicals. I called a three state area and Magic Wand was the only place that had what I needed. Lynn was OUTSTANDING! She was patient, friendly and knowledgeable. She arranged everything for me and I drove from Wisconsin to this Lombard location. Upon arrival I was greeted by Tim, a newer employee who had everything ready to go. He said one of the bottles was leaking, he transferred the product to a new bottle and was wiping them all down to assure I didn’t have a mess! Poor guy ruined his pants when the leaky bottle dripped on him. He also had incredible customer service skills! If he didn’t know what to do, he figured it out.… read full review
Jan 2024
5.0★★★★★
I had an excellent experience with this carpet cleaning supplier! From my initial conversation with Taf over the phone, who was incredibly helpful, to my visit to the Chicago location where Anthony provided a thorough explanation of every detail in the package, the entire process was seamless. If you're starting a business, I highly recommend them – a reliable choice from start to finish. Thank you!
