Bluemercury

Sep 2025

Seriously the worst customer service I have ever experienced at a makeup store, let alone one that is supposed to be very high end!

I went in to look at the Victoria Beckham range; I was interested in the new foundation, the kajal liners, and anything else that took my fancy. I was bombarded by several people asking if they could color match me.

In my experience, a classy establishment allows people through the door before attempting a hard sell! I expressed my interest in the VB foundation but was told it was drying by the Trish McAvoy rep. She tried her horrific foundations on me that were yellow or orange. I asked about other brands and she said she could...read full review

Feb 2025

Worst customer service I’ve ever experienced the sales ladies have such an air about them. Unless you look like 1 million bucks good luck getting any help the way they even look at you is deplorable. I completely agree with a lot of the other reviews on here about the store. The sales people are awful and they have a way of making you feel like you’re nothing despite the fact that you probably are willing to spend a lot of money in their store Today I went to find a good body lotion. I got about 1.5 seconds of their attention before they walked off and just completely ignored me needless to say I walked out and I’m going to another store to spend my hundreds of...read full review

Mar 2024

Most of the salespeople who work here are delightful. There's one woman however who has repeatedly had the same snooty attitude whenever I've stopped in. If you're not interested in the products she recommends, she insinuates that it must be because you can't afford them. I was even redirected to another salespeople to help me because I was "looking for something less expensive" (and no, I didn't say that). What a poor "sales tactic." And sorry, you're not impressing anyone!