I wish I had checked these reviews before I hired Sears. Every one star review is accurate and this is not the same level of service we had a few years ago. Last week I had a working dryer that made noise. The clothes still got dry. One of the Sears idiots took it apart, left it, and Friday the second idiot said idiot 1 misdiagnosed the problem and ordered wrong parts. Now we have no dryer until Thursday and idiot two left the floor covered in old parts and packaging. There is no way to reach a live person. I got past the chat-bot one night at 10:30, but all I got out of that was another 800 number. This place is terrible. They are not owned by Sears anymore but use the... read full review
January 2024
Only a few sentences.....Stay away, stay far, far away. No ability to speak to customer service, missed repair appointments, no communication and they generally do not care. DO NOT USE !
January 2024
UPDATE: Persistent issues with duplicity persist. "Never mind the truth..."I feel compelled to provide an update on my previous review regarding the ongoing challenges I've faced with Sears Transformco, as the situation has unfortunately taken a very troubling turn.Recently, I received correspondence from Sears-Transformco acknowledging the existence of an active and valid warranty on my appliance, contradicting their earlier denials, which were endlessly repeated in all of their emails and in their responses to regulatory agencies, Attorneys General, and the Better Business Bureau.This acknowledgment should have marked a positive step toward resolution... read full review
I wish I had checked these reviews before I hired Sears. Every one star review is accurate and this is not the same level of service we had a few years ago. Last week I had a working dryer that made noise. The clothes still got dry. One of the Sears idiots took it apart, left it, and Friday the second idiot said idiot 1 misdiagnosed the problem and ordered wrong parts. Now we have no dryer until Thursday and idiot two left the floor covered in old parts and packaging. There is no way to reach a live person. I got past the chat-bot one night at 10:30, but all I got out of that was another 800 number. This place is terrible. They are not owned by Sears anymore but use the... read full review
Only a few sentences.....Stay away, stay far, far away. No ability to speak to customer service, missed repair appointments, no communication and they generally do not care. DO NOT USE !
UPDATE: Persistent issues with duplicity persist. "Never mind the truth..."I feel compelled to provide an update on my previous review regarding the ongoing challenges I've faced with Sears Transformco, as the situation has unfortunately taken a very troubling turn.Recently, I received correspondence from Sears-Transformco acknowledging the existence of an active and valid warranty on my appliance, contradicting their earlier denials, which were endlessly repeated in all of their emails and in their responses to regulatory agencies, Attorneys General, and the Better Business Bureau.This acknowledgment should have marked a positive step toward resolution... read full review