Advocate at Home consistently provides excellent service to its customers. Many clients have noted the helpfulness of the staff, who go above and beyond to address concerns and answer questions. Customers feel heard and supported throughout their experience, whether ordering supplies or managing billing. Their interactions with the team help to calm worries and anxieties related to CPAP use, creating a positive overall experience for everyone involved.
I’m having so many problems with this company trying to get my Cpap supplies., I placed an order about 4 weeks ago and have not received anything. I called them 3 times in the passed 31 days and I’m always told they will get back to me. Never had. Also today I was on hold for 20 mins then disconnected, no call back. How do they stay on Business. Doesn’t anybody care in Management that they are losing so much business?
Be warned, they have replaced most of the call center with agentic AI. The AI is incapable of completing an order to me after several different tries of several months. I have been using the same CPAP equipment for 5 months now.
Linda the answering receptionist for the oxygen tank and supply is extremely rude. I have never been HUNG UP on multiple times when trying to order replacement oxygen for someone who has COPD, emphysema & lung cancer. She is a downfall to this company and has serious regulatory issues within herself. No professionalism.
I have a video of her asking the ill patient “why they keep calling so much for oxygen” when they are on over 10 LT high flow.
With there being so many suppliers this behavior is surprising to me.
Not only did she hang up but now she answers and ends call immediately so I’m unable to order the patient tanks of oxygen. This company is a SUPPLIER!… read full review
949 N Larch Ave, Elmhurst, IL 60126
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