About Four Points by Sheraton Buffalo Grove
The Four Points by Sheraton Buffalo Grove offers a comfortable and welcoming atmosphere for guests. The hotel's location is convenient, with nearby attractions like Portillo's, Starbucks, and Long Grove. The rooms are spacious, impeccably clean, and genuinely cozy, providing a perfect sanctuary after a long day. While some guests have reported minor issues with internet connectivity and room size, the hotel is willing to address these concerns. The hotel's staff, including the friendly and helpful front desk gentleman, strive to ensure a pleasant stay for all guests. What truly sets this hotel apart is the outstanding professionalism and exceptional service provided by the hotel manager, Mary. Her kindness, patience, and genuine willingness to assist guests have earned her praise from many satisfied customers. Mary's dedication to guest satisfaction has transformed great stays into unforgettable experiences. Overall, the Four Points by Sheraton Buffalo Grove is a solid choice for visitors to the area, and the exceptional service of Mary and the team make it a hotel that guests are eager to return to.
Staff were great as they were handling a system shutdown for their hotel.
Outdated hallways and decor.
We stayed on the second floor with the cathedral ceiling. The room felt clean enough to stay but I noticed the mattress had a hole in it. I slept very hot in the room. I had the temp set to 60 degrees Fahrenheit but it was a battle for me to sleep comfortably. The beds are not very comfortable.
It was in a quiet area near restaurants and gas stations. It served its purpose.
Room was very clean. Ac was crispy cold. Bed was on the softer side (which I liked). The toilet is a little on the short side. Get the breakfast option. Buffet style breakfast with eggs, meat, potatoes, oatmeal, fresh fruit and omelets.
I come to this hotel every time I go to Illinois whether it’s a family trip or just a road trip in general me and my wife love it there…. Rose and Anagh were both amazing help during my stay will be back hopefully sooner than later.