We’ve had a string of bad luck lately (honestly, it feels like Mercury is permanently in retrograde for us). Our kitchen fell apart, and after a terrible contractor experience, we were terrified to hire anyone else, especially when our septic tank failed. Horribly. To say we were in a shitty situation would be an understatement.
We’d worked with Ability Septic before for pump jobs, and they’d always been straightforward and reliable. This time, Melissa C. was an absolute GODSEND. From the very first call (when I was practically in tears) she not only listened, but had me laughing through the mess.
Customer Service (Melissa) awesome help with anything you need makes it work for you. Always on top of her game when it comes to reminding customers about their service dates and willing to help when needed. Servicemen that come out and do the work - in that hand I can't give too much of a credit. When we started with ability septic they had some awesome guys doing the service and look like they care about their job and customer. But now they have serviceman that are only their to do their job but don't care how it turns out.
June 2025
Wow this company is awesome. I called told them my sump pump not working. Melissa walked me through how to test if it's sump pump or float switch. Good news it was just the float switch and I got part at home depot and fixed right away. I'll use this company for sure for my service and septic pumping needs going forward. Love the honesty and help troubleshoot over phone.
Where do I even start…
We’ve had a string of bad luck lately (honestly, it feels like Mercury is permanently in retrograde for us). Our kitchen fell apart, and after a terrible contractor experience, we were terrified to hire anyone else, especially when our septic tank failed. Horribly. To say we were in a shitty situation would be an understatement.
We’d worked with Ability Septic before for pump jobs, and they’d always been straightforward and reliable. This time, Melissa C. was an absolute GODSEND. From the very first call (when I was practically in tears) she not only listened, but had me laughing through the mess.
Every... read full review
Customer Service (Melissa) awesome help with anything you need makes it work for you. Always on top of her game when it comes to reminding customers about their service dates and willing to help when needed.
Servicemen that come out and do the work - in that hand I can't give too much of a credit. When we started with ability septic they had some awesome guys doing the service and look like they care about their job and customer. But now they have serviceman that are only their to do their job but don't care how it turns out.
Wow this company is awesome. I called told them my sump pump not working. Melissa walked me through how to test if it's sump pump or float switch. Good news it was just the float switch and I got part at home depot and fixed right away. I'll use this company for sure for my service and septic pumping needs going forward. Love the honesty and help troubleshoot over phone.