About Cardinal Plumbing Co.
Reviews for Cardinal Plumbing Co.
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Closed
Cardinal Plumbing Co. is a residential plumbing service company serving the Madison & Macoupin county area. Founded on faith, family, honesty, and excellence, they are committed to meeting their customers' needs. While there was some confusion around septic tanks, their technicians were described as professional, prompt, and honest in their work. Customers appreciated the friendly service and the excellent communication throughout their experience. The company has made efforts to improve customer interactions by sending text messages with the technician's photo and contact information before appointments and following up for scheduling. Technicians, including Austin, have been noted for their thorough investigation of issues and clear explanations of options, enhancing customer satisfaction. Although there was a specific case involving a sewer grinder connection that required external help, the owner reached out to ensure the situation was addressed. Overall, customers have expressed their satisfaction with the quality of service and would recommend Cardinal Plumbing Co. for their plumbing needs.
I called about my water heater leaking, and they came out the same day! The technician thoroughly checked the issue and clearly explained my options with solution packages to replace the water heater.
I really appreciated the extra touches—they sent a text with the technician’s photo and contact info before the appointment, along with follow-up calls for scheduling.
When the technician arrived, he was friendly, professional, and even invited me or my child to watch the installation process. My son had a great time watching and learning—it turned into a mini science lesson!
Excellent communication, friendly service, and overall a great experience....read full review
There was issue with the job . They did the best that they could with what they had to work with. The owner called me to see how he could make it right. I was informed by the owner that they had limited experience hooking up sewer grinders, so I had to get someone else to do it. I already have the power ran to it , but now have to hook up the grinder.
Excellent experience. Austin was efficient & professional. Thorough investigation of the issue with suggestions on a resolution. Austin did not embody a sales person attitude, but an authentic and genuine service worker with our needs in mind. Our hopes are to continue with Cardinal Plumbing based off my experience with Austin.