On May 28, 2026, I visited this clinic to give feedback on a radiologist's report, my cardiologist took off my heart and GI tract. The GI doctor he recommended couldn't see me until August. First, I gave them the hospital info so they could get the report when I made the appointment. But two days before, I found out nothing had been done, so I had to fax the report myself. My appointment was for noon, but it took two hours to finish everything. Then I did the bloodwork there, where the technician had their office in the scoping room, with only two beds. I have been to facilities with more patient amenities at an outpatient facility in Westmont and a hospital in Winfield....read full review
Apr 2026
The office staff is terrible. No smiling or apologies for mistakes with not getting back to patients. The overall attitude and phone etiquette needs some work.
The wait times are awful. Assuming this is poor planning on the receptionists as well. They clearly don’t value anyone’s time. I’ve had to come here 4x now and I’ve waited over an hour every visit before I see a doctor who sits with you for 10-15min.
Lastly, the privacy is lacking. The way they take vitals is extremely uncomfortable as you aren’t even in a room, it’s between the 3 patient rooms next to the receptionists. The walls are paper thin, I shouldn’t be able to hear another patients...read full review
Feb 2026
I’ve been trying for over a year and a half to get a call back regarding my test results, with no success. I was first told the ultrasound technician failed to input my results, and later told by staff that “if we don’t call you back, you’re good.” That response is unacceptable, no patient should be expected to assume everything is fine without proper medical follow-up.
The doctor is pleasant, but the office staff’s lack of communication and dismissive attitude makes it very difficult to receive appropriate care.
On May 28, 2026, I visited this clinic to give feedback on a radiologist's report, my cardiologist took off my heart and GI tract. The GI doctor he recommended couldn't see me until August. First, I gave them the hospital info so they could get the report when I made the appointment. But two days before, I found out nothing had been done, so I had to fax the report myself. My appointment was for noon, but it took two hours to finish everything. Then I did the bloodwork there, where the technician had their office in the scoping room, with only two beds. I have been to facilities with more patient amenities at an outpatient facility in Westmont and a hospital in Winfield....read full review
The office staff is terrible. No smiling or apologies for mistakes with not getting back to patients. The overall attitude and phone etiquette needs some work.
The wait times are awful. Assuming this is poor planning on the receptionists as well. They clearly don’t value anyone’s time. I’ve had to come here 4x now and I’ve waited over an hour every visit before I see a doctor who sits with you for 10-15min.
Lastly, the privacy is lacking. The way they take vitals is extremely uncomfortable as you aren’t even in a room, it’s between the 3 patient rooms next to the receptionists. The walls are paper thin, I shouldn’t be able to hear another patients...read full review
I’ve been trying for over a year and a half to get a call back regarding my test results, with no success. I was first told the ultrasound technician failed to input my results, and later told by staff that “if we don’t call you back, you’re good.” That response is unacceptable, no patient should be expected to assume everything is fine without proper medical follow-up.
The doctor is pleasant, but the office staff’s lack of communication and dismissive attitude makes it very difficult to receive appropriate care.