Yellowstone Log Homes have now impressed us with their customer support. We originally had an issue but now realize it was back in the day with COVID an the delay of obtaining materials that was not their fault. Sorry YLH for the previous bad review and delay in correcting review.
October 2023
Working with a buddy to build his home with logs supplied by Yellowstone. There is good and bad to the supplied materials. The logs are dry and tend to be straight which was very nice. The quality of the cope on the logs varies greatly depending on how much extra peeling the log required. There were also mistakes on their end: posts that were missed on the cut sheet, end copes made to the wrong diameter, posts that should have been coped that were not, copes off layout for floor joists. Some of the supplied materials were very nice and some probably should have been rejected in particular load bearing posts with large splits running full length. The logs supplied... read full review
September 2020
I have talked with these people in preparation of planning to build a log home. I have found Ar B to be very friendly, professional, and helpful.What I do NOT find helpful are these reviews of 1:star that say absolutely NOTHING about why you give them 1 star. What was your problem? Did you talk to them and they didn’t respond? Was the quality of the wood/caulk/plans ....... bad? What was the problem? Why are you even bothering to leave a rating? It doesn’t help anyone if you don’t explain.
Yellowstone Log Homes have now impressed us with their customer support. We originally had an issue but now realize it was back in the day with COVID an the delay of obtaining materials that was not their fault. Sorry YLH for the previous bad review and delay in correcting review.
Working with a buddy to build his home with logs supplied by Yellowstone. There is good and bad to the supplied materials. The logs are dry and tend to be straight which was very nice. The quality of the cope on the logs varies greatly depending on how much extra peeling the log required. There were also mistakes on their end: posts that were missed on the cut sheet, end copes made to the wrong diameter, posts that should have been coped that were not, copes off layout for floor joists. Some of the supplied materials were very nice and some probably should have been rejected in particular load bearing posts with large splits running full length. The logs supplied... read full review
I have talked with these people in preparation of planning to build a log home. I have found Ar B to be very friendly, professional, and helpful.What I do NOT find helpful are these reviews of 1:star that say absolutely NOTHING about why you give them 1 star. What was your problem? Did you talk to them and they didn’t respond? Was the quality of the wood/caulk/plans ....... bad? What was the problem? Why are you even bothering to leave a rating? It doesn’t help anyone if you don’t explain.