About Standard Plumbing Supply
Standard Plumbing Supply is a business that has received mixed reviews from customers. While some customers have praised the store's knowledgeable and helpful staff, others have expressed frustration with the lack of employee assistance and inflated pricing. Kelcie, an employee at the Idaho Falls store, has received exceptional reviews for her dedication, patience, and exceptional customer service. Customers have noted that she goes above and beyond to ensure they leave the store feeling confident and satisfied with their purchases. On the other hand, some customers have reported that other employees at the store were not as knowledgeable or helpful. They had to ask multiple employees before finding the items they were looking for, and even then, the employees were unsure of the store's inventory. Additionally, some customers have expressed concerns about the store's pricing, noting that certain items were significantly more expensive than at other stores in the area. One customer even mentioned that the prices were "inflated" and that they would not be returning to the store due to the higher costs. Overall, Standard Plumbing Supply seems to have a mix of positive and negative reviews. While the store appears to have a good selection of plumbing supplies, the customer service and pricing experiences can vary greatly depending on the employee and the specific item being purchased.
I can’t say enough good things about Kelcie at the Idaho Falls Standard Plumbing store. Her dedication to her work and the purpose behind it truly stands out. It’s clear she’s not just there to do a job—she’s there to help people, and that kind of heart really shows.
Her customer service is exceptional. She’s patient, knowledgeable, and goes above and beyond to make sure you leave with what you need and feel confident about it. That kind of care isn’t something you come across every day.
Thank you so much, Kelcie. Your help meant more than you know, and I truly appreciate all you do.
I had a long-standing problem solved today by a very patient and persistent sales associate at this store! Give Duke a raise! His knowledge and problem-solving abilities certainly exceeded my own, and I'm very grateful.
This store is fairly similar to Ace Hardware in Rexburg as far as what they carry. However, my experience with employees here was not great. I asked two different employees if they carried two different items and both employees said that they did not. Certain that they had them and the employees were not knowledgeable enough to know what I was referring to, I asked a third employee who was able to help me. Overall, they have what you need, but be willing to go find it yourself in their store because their own employees don't know what they have and what they don't have.