About Ponderay Auto Care
Ponderay Auto Care is a trusted auto repair shop known for its honest service and fair prices. The team is friendly, professional, and communicates clearly, providing detailed explanations of the repairs needed. Customers value how quickly they can get their issues fixed, often at a lower cost than expected. The shop has a small setup with two garage bays and a tiny office. Parking can be a bit tricky, and the business can be hard to spot unless you know where to look. Located near the Hoot Owl Cafe, customers can grab a meal while waiting for their repairs. The staff is known for being prompt and knowledgeable, making the experience straightforward and trustworthy. Many customers say it’s the only place their family trusts for vehicle repairs, highlighting honesty, integrity, and quality work. The shop’s reputation for doing the right thing has earned them many loyal customers from nearby areas.
I appreciate that you were flexible and able to take my other car rather than the one that I had booked you for. Work was quickly done and you called To let us know you had found out before completing the job
Check engine light was flashing in my truck at the start of my 75 mile commute home. I managed to get the truck up the hill, and called Ponderay Autocare the following morning. They were pretty stacked, so it was a few days before I could drop it off. In the end, I was quoted about $1,500 to replace the intake manifold, spark plugs and attendant wires. The repair took 24-36 hours to get the truck back, and just in time: It is our only 4wd vehicle and there was a big snow storm on the way. Well, a week later, I'm making the exact same 75 mile drive home and sure enough, the truck starts exhibiting the same symptoms for which I'd brought it in; engine misfiring, and check engine light flashing. I brought it back the following morning, and though it was another day or so before they could look at it, it turned out to be a bad spark plug wire and there was no charge for the repeat service. It has been running beautifully since. On the whole, communications here can be clipped and terse, but it also means no nonsense, and I've detected no underlying dishonesty from anyone here. They're very straight up, and very busy, which I consider good things for a mechanic shop. The business itself is pretty small, with two garage bays and a small, closet sized office. Parking can be a little tricky, and unless you know what you're looking for, the business can be a little tricky to spot the first time around. They're very close to the Hoot Owl Cafe, which is about a 5-10 minute walk down the highway, so you can at least grab some quality grub if you're waiting for diagnosis or repair. I live all the way up in the Naples/Bonners Ferry area, but if I've got vehicle trouble again, I'm driving the extra miles to bring it here.
They are prompt I had a 1 o'clock appointment to have my rig texted on professional diagnostic machine. He was ready for me by the time I filled out the paperwork. They are kind, curious and knowledgeable whit is nice to deal with. Going to tell all my friends about them.