Alameda Vision Center

Aug 2023

Even with the best intentions, things happen. The staff service was exceptional, how ever the product I received wasn't quite up to the quality, I was used to. My glasses did not perform as expected and issues arose. I was very frustrated and and across the country, so I opted to make a harsh review to vent, again I was extremely frustrated, still not an excuse.I got back from vacation to a sincere voicemail asking me to please come in for a chance to help me. Which of course I obliged, apologized for the review, and we together found a solution. I learned things about prescriptions lenses and frames, and was fit with a style of frames I hadn't even considered.From Kimber...read full review

Oct 2022

This is only 3 stars for the doctor, he brought it up. He's with 5 stars but the optical and contacts ordering is 1 star. I'm incredibly frustrated. I just visited and had an eye appointment after going to this doctor for years. I have double insurance and i ordered two pairs of glasses and daily contacts for a year. First, i was told pricing and what would be covered. It was expensive, but I expected that. When they told me the total I debated the second pair of glasses, then they told me that I would be able to get an instant rebate for 300 on the contacts. I spent 600 for glasses out of pocket (partially because frames are double the price of everywhere else) but i...read full review

Jul 2022

I have had good visits for quite some time, and I know they are in the middle of renovations and things are a bit of a mess due to that. But today was not a good visit for me.I ordered new glasses over two months ago. The frames I picked came in broken and they had been discontinued so I had to pick new ones and wait while they ordered new styles of what I wanted. I totally get that, not their problem, shipping issues are happening everywhere. So I ordered new glasses when I finally got to choose new frames. I have a very strong prescription, but it was not suggested to me that I order special thin lenses.I picked up my glasses a coupleday of wearing them, it became obvious...read full review