Best Built Builders Supply - Design Center

May 2024

Pretty frustrated with this business. Long story short, don't buy any Husqvarna products from Orofino Builders Supply. They say there is a warranty on the products, mine never filed and they also claim they offer warranty work, not true. I had a weed eater breakdown and took it in for repairs. They do not have anyone to repair Husqvarna. Their solution was to just trade out my old weed eater with a new one. It was a great idea, but when I went to use it, all the parts were not there. I contacted the store and the manger told me he would see what he could do. I never heard back from him and when I called he said the solution is to oder the missing part and they have no clue when it will arrive. I asked why he never called and was told he had planned to call when the part came. I am now 10 plus days without the ability to weed eat my property. There were no other solutions offered or thought about. Now I either wait or go buy from another company who can back a warranty or at least give me what I purchased without missing parts. I think the biggest thing that prompted this review was the disrespect I felt by being called "bud" and "buddy" by the manager. I am not a teenager and find that very degrading. I own a small business and do everything I can to make my clients happy, even if it means going the extra mile. Maybe that's not a TAL value?

Nov 2022

Ron Berry construction local contractor. I have found the paint supply salesman extremely knowledgeable as he was a professional painter, but that is not why i m giving a review. Yesterday i had the store guy help take some stuff to my truck, and i told him just set the bag of caulking tubes down. Well in my haste i drove over the bag of caulk and went to my jobsite. Then realizing i was missing the bag i called the store. Indeed i had driven over the tubes ruining all of them and a hose clamp. I went back to the store and brought new tubes up to the counter and even when i was ready to pay for them they just credited them to me. This is beyond customer service and i thought it was so considerate of them. These guys really go out of their way to help folks out.

Jun 2021

Stephanie and Kelly are consumate professionals. If you're thinking of a remodel or a full build then look no further than the Orofino Design Center. Great resources and expert advise disseminated in a patient manner always listening to your vision. In addition to all that the Design Center is conveniently located in downtown Orofino.