After an initial inspection, Gary’s Pool & Spa Service stopped responding to my calls and messages. At first, I assumed this was an oversight, so kept reaching out. However, upon noticing similar complaints from other customers on various review platforms, I began to suspect that this lack of communication might be intentional.
To test this, I tried calling from a different phone number, and my call was immediately answered. During that conversation, I brought the matter up. Gary did not deny but assured me that we would move forward with a professional relationship. Unfortunately, the same pattern followed: my subsequent calls and messages have again been ignored.
Stay away!! Said they fixed our hot tub, $2000 later it still isn’t fixed. Have been calling for weeks trying to get them to come fix it again and they are screening our calls. Do not recommend!
Feb 2023
Gary helped with a warranty service that went smoothly and quickly. He is very knowledgeable, very responsive, and even helped walk me through a fix over the phone on a separate issue. Highly recommend for any pool or spa service.
After an initial inspection, Gary’s Pool & Spa Service stopped responding to my calls and messages. At first, I assumed this was an oversight, so kept reaching out. However, upon noticing similar complaints from other customers on various review platforms, I began to suspect that this lack of communication might be intentional.
To test this, I tried calling from a different phone number, and my call was immediately answered. During that conversation, I brought the matter up. Gary did not deny but assured me that we would move forward with a professional relationship. Unfortunately, the same pattern followed: my subsequent calls and messages have again been ignored.
I...read full review
Stay away!! Said they fixed our hot tub, $2000 later it still isn’t fixed. Have been calling for weeks trying to get them to come fix it again and they are screening our calls. Do not recommend!
Gary helped with a warranty service that went smoothly and quickly. He is very knowledgeable, very responsive, and even helped walk me through a fix over the phone on a separate issue. Highly recommend for any pool or spa service.