When we bought our house we contracted with Mick's Exterminating for the Sentricon System installation and maintenance, as well as a quarterly exterior application. we never had any problems with Mick's.
A few years ago they changed hands to another company. I believe since that time the other company has also been acquired by Pointe Pest Control Systems.
Recently we received communication from a debt collector for non-payment of the annual renewal fee,billed in May.
I immediately called Pointe Pest Control and was told this was a mistake and that we would be removed from collections. I also went online and after no small amount of effort was able to find how to make a payment for the full outstanding balance. I left a message here on Facebook with Point Pest Control on August 7th and have received no response. Today we received yet another invoice from AIM Collections.
it also seems we haven't received service this quarter and not even sure if we have a contract anymore because no one will communicate with me. The last two times I called the person I spoke with (Chelsea) was very cordial but she nearly brand new and still in training and had no idea really how to help.
We have always had impeccable credit and are very worried that this mix up with the billing is going to impact our credit rating. Of equal importance is that we cannot figure out if we even have pest control services at this time.
Very disappointing communication and customer service from this company...
About Pointe Pest Control - Coeur d'Alene
Pointe Pest Control is a company dedicated to solving pest problems for its customers. Founded in 2006, Pointe has grown from a single office to multiple locations across Washington, Idaho, Oregon, and Montana. The company employs experienced professionals who are knowledgeable about various pest issues. Customers have praised Pointe Pest Control for its thorough service, including the use of traps, bait stations, and sprays. Technicians are commended for taking the time to answer all questions and address concerns, with many describing them as "very nice and thorough" and "friendly and professional."
Pointe Pest Control prides itself on excellent customer service and strong relationships with its clients. Reviews highlight the team's efficiency, with appointments often scheduled quickly. Customers have noted the attentiveness of their technicians, like Brendan, who provided effective outside perimeter treatment, and Daniel, who ensures everything is working since his last visit. Ben has also been recognized for his thoroughness during quarterly sprays, specifically for addressing ant and insect problems effectively. Jessica is another technician mentioned for her personable approach during service visits. Pointe Pest Control is committed to giving back to the communities it serves through a scholarship program and a charitable bed bug treatment program.
Reviews
Jessica was friendly and knowledgeable of the products she used. 🙂
Once again Kevin was competent and caring. Glad to feel confident in his care. Thanks, hope the fishing is good on the Umpqua!
Photos
Hours
Monday 7AM - 6PM
Tuesday 7AM - 6PM
Wednesday 7AM - 6PM
Thursday 7AM - 6PM
Friday 7AM - 6PM
Saturday 8AM - 5PM
Sunday Closed
Good to know
- on-site services
- accepts credit cards
Location
1500 Northwest Boulevard Ste. 201-K, Coeur d'Alene, ID 83814
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