Rabe Hardware - Fireplace Showroom (Vinton)

Apr 2024

I contacted Rabe because a family member raved about them. I did not have a similar experience. I asked for an estimate to remove an old wood burning heater and then cap and seal the chimney (in a garage). They never came by. I called again, they were going to be in Vinton and could probably come by to check it out. Never heard from them. A few months later, I called and left a message. Nothing. I tried one more time and left a message as the person (not using the name on purpose) in charge of scheduling these types of appointments is always out, probably installing a fireplace. I removed the wood burner myself, it wasn't difficult. Now I need to get a cap on it to stop the rain from coming in. Needless to say, I will not patronize this business after this experience. Apparently, not returning phone calls is the norm around here; some other businesses I have contacted have done the same. Glad they have enough business.

The older lady who works there was exceptionally rude. They close at 6. We arrived at 5:45 because some of us have to work. The door was already locked. Called to see if she would open the door so we could look for 5 minutes. And the entire time she made us feel bad and acted as if we were an inconvenience. Won’t be doing anything business with this company.

Sep 2017

I can't attest to the products yet, but the installers and service guys put in our new furnace and water heater and central air like a well-oiled machine. They arrived early and much to our surprise, were completely finished before 5:00 p.m. The 40-something wood-burner was quite the monstrosity to tear apart and remove from the basement, and the central air was new for us, and these guys knew what they were doing! All were very courteous and fun to talk to. We will recommend Rabe to anyone!