They did get the vents a lot cleaner than they were, but they ended up breaking the drainage hose off of my furnace and attempted to tape it back on/together and NEVER mentioned it to me that it had happened. They taped the hose and closed the door and walked away. Went down there the next day to a giant puddle in the middle of the floor! **Edit to post** they did reach out and make it right!
April 2024
So far the process has been an emotional roller coaster, but the professionalism and calmness that Xavier brings to the job is very helpful. Hunter is an eager helper and very helpful. James has a great team put together.
March 2024
HUGE kudos and shout out to Selena, Xavier, Paul, and Jason at Integrity Cleaning. They were all just lovely to work with - friendly, engaging, awesome. I am a customer service trainer and own a business that provides CS training, so this is especially important to me. The cost of having mold testing, duct/furnace cleaned, carpets cleaned, and a general cleaning of a house we just purchased in Grinnell was on the high end of my expectations but seems, after researching this, to align with averages across the country. The "two star deduction" in my review is about James Miller, the owner. He is a pleasant man who is also a bit lacking in affect in terms of how... read full review
They did get the vents a lot cleaner than they were, but they ended up breaking the drainage hose off of my furnace and attempted to tape it back on/together and NEVER mentioned it to me that it had happened. They taped the hose and closed the door and walked away. Went down there the next day to a giant puddle in the middle of the floor! **Edit to post** they did reach out and make it right!
So far the process has been an emotional roller coaster, but the professionalism and calmness that Xavier brings to the job is very helpful. Hunter is an eager helper and very helpful. James has a great team put together.
HUGE kudos and shout out to Selena, Xavier, Paul, and Jason at Integrity Cleaning. They were all just lovely to work with - friendly, engaging, awesome. I am a customer service trainer and own a business that provides CS training, so this is especially important to me. The cost of having mold testing, duct/furnace cleaned, carpets cleaned, and a general cleaning of a house we just purchased in Grinnell was on the high end of my expectations but seems, after researching this, to align with averages across the country. The "two star deduction" in my review is about James Miller, the owner. He is a pleasant man who is also a bit lacking in affect in terms of how... read full review