About Five Star Home Improvement
Five Star Home Improvement is a family-owned business with over 60 years of experience serving the Iowa and Illinois area. The owner's dedication to providing high-quality service has made Five Star the most trusted name in roofing. Their team of professionals is known for delivering exceptional service, ensuring customer satisfaction, and producing outstanding results. From roof replacements to skylight installations, Five Star's attention to detail, quality of work, and focus on cleanliness distinguish them. The crew works efficiently, completing projects on time and leaving properties in pristine condition. With excellent service, great results, and a strong commitment to customer satisfaction, Five Star Home Improvement remains the top choice for all roofing needs. The company has faced some challenges, as indicated by recent customer reviews. One customer experienced issues with their roof, including warping and shingles falling off, within three years of installation. Despite multiple attempts to reach the company, the customer's concerns were not addressed in a timely manner. Another customer received a different shingle product than the one they had requested, which led to increased insurance costs. However, the company did offer to redo the roof, but the customer declined due to the hassle and waste. On a positive note, a third customer had a very satisfactory experience with Five Star, praising the thorough work and excellent communication from the company's representative, Ryan.
This was our second time having significant hail damage to our roof. We were so pleased 9 years ago with Five Star, it was a no brainer to go back to them. Quality materials, and more importantly, they do most of the legwork working with our insurance company. Highly, highly recommended!
Joseph’s LLC did an excellent job on repairing my wood siding. They were saved me money on materials and by doing so came in a bit under their estimate. Very professional and good at communicating what they would be doing. I will be asking them to help me with future repairs!
UPDATE: We heard back from Five Star the next day and Frank & Jose came out within the week. They were very nice, answered all of my questions, were thorough with their work and took care of everything. I've update my review to 4 stars because of the experience with them.
Im giving a one star review at this point because after our roof replacement, we've had warping and shingles falling off all over our roof (mainly below windows and gutters) - within 3 years of installation. My husband reached out on August 29th and since then has had multiple phone calls, text messages with a representative stating that someone would be out soon, or that he was coordinating with...read full review