Geek Squad is a service offering repair, installation, and setup assistance for a wide range of technology products. They operate in over 1,100 Best Buy stores and can handle repairs for most brands, regardless of where the product was purchased.
Customers appreciate Geek Squad's helpfulness and patience, particularly when dealing with complex or confusing technology. Several reviewers highlight the expertise and friendly service provided by their agents, who go the extra mile to explain options and ensure customer satisfaction.
Geek Squad's services encompass computer and tablet repair and support, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. They aim to help customers get the most out of their technology and provide a positive experience.
Levi was awesome! I was reading online that the mount installing could take anywhere from 45-90min & he knocked it out in about 20! Also, a really big thing for me is he wasn’t absolutely terrified of my dog. I was well prepared to have her outside or in my bedroom for the entirety of the installation because most repair/installation/technician/maintenance people that come to my house are scared of her. She’s an Akita so she’s protective of our house & has a very intimidating bark — it didn’t phase Levi in the slightest! He was mesmerized with her floof & my girl ended up loving him by the end of his time here, running around with zoomies & whatnot, it was too… read full review
Jan 2024
5.0★★★★★
Best Buy's Total Tech, which includes their Geek Squad, is the "best buy" on the planet. Tech is evolving at such a fast pace that I can no longer keep up. But when I am hopelessly mired in the "newest and most confusing," the Geek Squad people talk me down off the ledge. I'm forever grateful!
Nov 2018
5.0★★★★★
I thought my 2 1/2 year old MacBook Pro was junk. It wouldnt even boot up and as soom as you turned it on the fan was screaming. Took it to Apple and they said 870 dollars to send off island and try to fix it. Brought it to geek squad had them back up my photos and things and then they sent it off island to their main tech place and 142 dollars later, reloading the operating system my laptop was running like brand new!! I couldn't have been happier!
