About Geek Squad
Geek Squad is a service offering repair, installation, and setup assistance for a wide range of technology products. They operate in over 1,100 Best Buy stores and can handle repairs for most brands, regardless of where the product was purchased. Customers appreciate Geek Squad's helpfulness and patience, particularly when dealing with complex or confusing technology. Several reviewers highlight the expertise and friendly service provided by their agents, who go the extra mile to explain options and ensure customer satisfaction. Geek Squad's services encompass computer and tablet repair and support, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. They aim to help customers get the most out of their technology and provide a positive experience.
Best Buy's Total Tech, which includes their Geek Squad, is the "best buy" on the planet. Tech is evolving at such a fast pace that I can no longer keep up. But when I am hopelessly mired in the "newest and most confusing," the Geek Squad people talk me down off the ledge. I'm forever grateful!
I almost never leave reviews, but I literally had one of the best customer service experiences ever. Shout out to Austin (I believe that was his name). He was soooooo patient with me and very thorough when explaining all the pros and cons there were for each different type of laptops and brands I was interested in and I could tell that he genuinely cared that I got the best quality and best price. I can be very indecisive at times when there's too many factors to consider, but he was very very patient and understanding. So Austin, if you're seeing this, thank you sooooooo much!!!
Review over due, but wanted to give Brandon from customer service/geek squad a shout out.Very friendly and authentic. Unlike the Honolulu store, who lied that his apple guy got in to a car accident or whatever lie he wanted to come up with to get rid of me.Brandon took the time to hear me out and also showed empathy. Good help is hard to find and Brandon went above and beyond to help me. Even though he was not able to repair my iPhone, I do appreciate his efforts to assist me. He also was able to help me with my gaming mic and made it a smooth transaction . BEST BUY AIEA please recognize Brandon for me and appreciate him for his great service.Much mahalo Brandon!