About Planet Fitness
Planet Fitness is a gym with over 2,400 locations and a mobile app. The gym aims to provide "Big Fitness Energy™" to its members. Customers have praised the friendly and helpful team, who assist with memberships and the app. The gym is described as clean and friendly. However, some customers have noted that certain equipment, such as smith machines, require repair, and there are concerns about people misusing the equipment. Management has been commended for addressing customer concerns promptly, with improvements noted since the new manager took responsibility. Customers have expressed excitement for updates, with hopes for more stairmaster machines, updated ab machines, and additional equipment like a seated dip machine. The recent remodel has also received positive feedback, highlighted by the new Cryo Lounge.
Nickki was extremely informative and helpful! She gave me a very thorough tour during which she allowed me to try the hydro-massage! That one feature is worth the membership fee. The facility was very clean and the staff very welcoming. I think I just found my new home gym.
My mother and I joined the gym and began working out 01/02/2026. So far the staff and the atmosphere has been very welcoming. The gym is always clean and quiet outside of working out. So far so good I think that I can see myself being a long term member. If you are a black card holder the services included in the package are well worth it and the beverage prices are reasonable.
Today started off rocky and when I walked into pf with that mindset, i was quickly put at ease by the man at the desk named Matthew. He wasn't phased by my debby downer mood,only encouraged me to be patient while he solved my ongoing subscription problem.. He took time to help me and get things straight. He was very respectful and pleasant. Glad I came to this location..