Quality Air / Heating and Air Specialist
“So often in life, we tend to voice our thoughts, criticisms, or concerns about problems, things that go wrong or don't meet our expectations, rather than things that go right, and sometimes I'm one of those people. But as I've gained my 75 years of life experience, I've learned the importance of recognizing when things go right and truly appreciating the people responsible, which is why I'd like to share my experience with Quality Air.
I built my current home in Swainsboro in 1979, 47 years ago. The HVAC system installation was handled by my contractor. It was a Lennox and was NOT installed by Quality Air. About 3 years later, in 1982, I began having trouble with the unit. I called the original installer multiple times. He came out but claimed he'd repaired the problem. Newsflash: He had NOT repaired the problem. I kept calling and he kept claiming there was no problem. In 1983, my attic was flooded and my ceiling was damaged (Part of my unit is located in the attic.) This time, I called Quality Air. I wasn't sure if they would help me since they didn't do the installation, but they came when I called. And what a discovery they made! There was no run off line installed for the unit in the attic and no drip pan under the unit, which is why my attic was flooded and my ceiling ruined. Needless to say, I was livid. After that, I kept calling Quality Air for service. When it was time to purchase a new system in 1996, I called Quality Air and they installed a Trane. That unit lasted 30 years. Yes, 30 years, and during those 30 years, Quality Air came when I called. Day, night, weekend, or holiday - they always showed up and promptly repaired the problem. In June 2026, I knew my system needed be replaced. It had been barely limping along for several years. My dad always said, a product is only as good as the company or people who stand behind it so, of course, I called Quality Air. An HVAC system is an expensive investment. I knew I would never trust anyone other than Quality Air. I called Ricky and he prepared several quotes. He explained the differences in the units and the costs, then patiently answered my questions and allowed me to choose with no pressure. Two weeks later, they came out one morning between 8 and 9 and were finished installing shortly after lunch. The installers cleaned up everything while Mark explained the new thermostat.
I've waited until now to write this review because I wanted to see how the new system would perform. And wow...my new system is a Carrier and it's awesome!. I knew it was touted as a great unit and supposedly energy efficient, but again, wow! I kid you not, the very first month, my July utility bill dropped almost $150.00, and my usage hours were almost half what they were for the same time last year. Same for August and September. Color me impressed! I am extremely happy with my new system. My sincere and heartfelt thanks to the management and entire crew at Quality Air, not only for your service but also for the kindness and understanding you've extended to me for the past 43 years. Well done, Quality Air! You guys are HVAC Rockstars!”
