Just too busy .... Front desk lacks customer service , it's seems to be clean . Most important lack explaining important details regarding procedures . My dog had the beginning of a yeast infection in her ears , Doctor recommended a one time instillation of a medication . Failed to tell me my dog could go deaf and that's what happened . I called to speak with the doctor when I notice my dog was not hearing . It was then during this call she tells me that was one of the risks . I would have not chosen this option . Sad seeing my dog suffering hearing loss .
August 2024
I've been bringing my dog to this facility for 10 years, ever since I adopted him, and I've faithfully maintained his pet care plan throughout that time. Last year, when they informed me of a slight price increase, I had no issue paying more because I believed in the quality of care they provided. But on August 2nd, I found out that his plan will be discontinued in just 15 days, and I'm beyond disappointed. When I received the email that the pet care plan would be discontinued, I called immediately to schedule an appointment to get all of my dog's vaccines updated while I was still under the plan. They informed me that only one vaccine was due now... read full review
July 2024
I will ABSOLUTELY never go back. This was our first time going and have heard amazing things about this animal hospital but our experience was completely awful. First, I told the front desk that my dog is very nervous, scared, anxious and not a huge fan of male vets, they said no worries we will make a note to let the vet know (which they never did) but they did let me know that there was only a male vet there at the moment. I said that's fine bc she really needed to be seen. The Nurse that took us back was great (I wish I could remember her name). I explained that my dog is very scared and anxious and she took great care of her. Then, the nurse went to go get the... read full review
Just too busy .... Front desk lacks customer service , it's seems to be clean . Most important lack explaining important details regarding procedures . My dog had the beginning of a yeast infection in her ears , Doctor recommended a one time instillation of a medication . Failed to tell me my dog could go deaf and that's what happened . I called to speak with the doctor when I notice my dog was not hearing . It was then during this call she tells me that was one of the risks . I would have not chosen this option . Sad seeing my dog suffering hearing loss .
I've been bringing my dog to this facility for 10 years, ever since I adopted him, and I've faithfully maintained his pet care plan throughout that time. Last year, when they informed me of a slight price increase, I had no issue paying more because I believed in the quality of care they provided. But on August 2nd, I found out that his plan will be discontinued in just 15 days, and I'm beyond disappointed. When I received the email that the pet care plan would be discontinued, I called immediately to schedule an appointment to get all of my dog's vaccines updated while I was still under the plan. They informed me that only one vaccine was due now... read full review
I will ABSOLUTELY never go back. This was our first time going and have heard amazing things about this animal hospital but our experience was completely awful. First, I told the front desk that my dog is very nervous, scared, anxious and not a huge fan of male vets, they said no worries we will make a note to let the vet know (which they never did) but they did let me know that there was only a male vet there at the moment. I said that's fine bc she really needed to be seen. The Nurse that took us back was great (I wish I could remember her name). I explained that my dog is very scared and anxious and she took great care of her. Then, the nurse went to go get the... read full review