About Princess Hair Pizzazz
Princess Hair Pizzazz is a popular salon that specializes in kid-friendly hair services. The staff is known for their sweet, patient, and understanding approach, especially with children who may be anxious or have special needs. Customers appreciate the clean environment and the use of quality products. Stylists cater to each child's needs, ensuring a pleasant experience. One stylist, Tee, has been particularly praised for her gentle approach and skilled braiding. Many parents express their satisfaction and excitement to return, making this salon a great choice for children's hair care on the east side of town. The salon offers a kid-friendly environment, with no ratchet TV, conversations, or music playing. Customers have praised the service, with Makalia and Tory receiving positive feedback for their work on children's hair. However, some customers have experienced issues with the salon's scheduling and communication, with one parent reporting a delayed start time and a disappointing experience with a stylist named Joneise. Despite this, the overall experience was positive, with the parent praising the work of Toni and Dai.
I really want a better customer service experience, whether it’s on the phone or in person. I booked my appts 2 weeks in advance. It’s already hard to get appointments. Slots are always full and limited availability. I haven’t been able to consistently get the same stylist, even if I like them because the same person is never available. Fortunately the last couple stylist I’ve had have been good and no problems with them. My main issue, I booked, paid a deposit which is half the service price, confirm my appointments, then as a business, you don’t call me until the day of within an hour of my appointment when I’m on my way to tell me you would have to cancel because the wrong service was booked. No other explanation. This person that called, said only because I put a description in the notes section of exactly what I wanted an exception would be made this time. I didn’t understand the attitude. Is it protocol that you don’t look at your client appointments till the day of even after confirming a week or two in advance? When I asked if there was a price difference she said no. If there is a style that the “stylist “ I book cannot do, price change, or time that it takes to do it changes then tell me that but she didn’t say any of the above. Only that I booked the wrong option and it would be canceled but giving an exception because of the note. That was an unprofessional way to handle it. Why don’t you offer a solution instead. Deposits paid and appointments confirmed so for future reference, if the wrong style is booked call the client in advance to get a clarification. If it’s a problem that the stylist does not do that particular style, then let’s change it to what they can do in the time frame booked for amount paid. A solution/resolution first before resulting to automatic cancellation last minute cause that doesn’t make since. And when booking, if certain stylist don’t do certain things, block them off from the scheduling section when booking. There was no description of the style so I booked what I thought it was by mistake and fortunately you do have a comment/note section. When I arrived at my appointment, I asked the receptionist if she was the one who called me and said no, with the look of confusion. I asked my stylist and she said no as well. I explained what happened and she said she didn’t know who called and no one else spoke up so it’s a mystery and she didn’t give a name on the phone. Please do better.
Ashley slayed my 1(almost 2) year old granddaughter's hair! She was so patient with her as it was her first time in a salon and getting braids. They weren't too tight!!! She was feeling her little self! This is the ONLY place I will take her to get her hair braided!