I don't know about the other review but I have been going to them for the last 7 years. I always get great service and tips about my taxes. I can request a copy of my prior year returns anytime by email. And I haven't had a year yet where I didn't get a refund. You won't get a referral payout if the person you referred doesn't get a refund, but I got paid for mine. Looking forward to filing again next year.
I don't know about the other review but I have been going to them for the last 7 years. I always get great service and tips about my taxes. I can request a copy of my prior year returns anytime by email. And I haven't had a year yet where I didn't get a refund. You won't get a referral payout if the person you referred doesn't get a refund, but I got paid for mine. Looking forward to filing again next year.