About Princess Hair Pizzazz
Princess Hair Pizzazz is a kids salon known for treating its little clients like royalty. The shop is clean, spacious, and has a pretty, pink-themed design with nice music, creating a welcoming and fun vibe. Reviews frequently highlight stylists who are patient, friendly, sweet, gentle, and knowledgeable, especially with children who are nervous or tender-headed. The braids and styles are consistently described as neat, beautiful, super cute, and done well and fast, leaving clients happy and relieved. However, the business faces significant challenges with customer service and appointment management. Getting appointments is hard, with slots always full and limited availability, making it difficult to book the same preferred stylist consistently. A major issue involves booking and communication: clients book and pay a deposit weeks in advance, but sometimes receive a last-minute cancellation call within an hour of the appointment, citing a wrong booked service with no other explanation or prior solution offered. This process feels unprofessional and confusing, especially when the calling person remains unidentified to both the receptionist and the stylist. Clients request that the business reviews bookings ahead of time to clarify services or offer solutions before resorting to cancellation, and suggest blocking unavailable styles for specific stylists in the scheduling system to avoid future mistakes.
I really want a better customer service experience, whether it’s on the phone or in person. I booked my appts 2 weeks in advance. It’s already hard to get appointments. Slots are always full and limited availability. I haven’t been able to consistently get the same stylist, even if I like them because the same person is never available. Fortunately the last couple stylist I’ve had have been good and no problems with them. My main issue, I booked, paid a deposit which is half the service price, confirm my appointments, then as a business, you don’t call me until the day of within an hour of my appointment when I’m on my way to tell me you would have to cancel because the wrong service was booked. No other explanation. This person that called, said only because I put a description in the notes section of exactly what I wanted an exception would be made this time. I didn’t understand the attitude. Is it protocol that you don’t look at your client appointments till the day of even after confirming a week or two in advance? When I asked if there was a price difference she said no. If there is a style that the “stylist “ I book cannot do, price change, or time that it takes to do it changes then tell me that but she didn’t say any of the above. Only that I booked the wrong option and it would be canceled but giving an exception because of the note. That was an unprofessional way to handle it. Why don’t you offer a solution instead. Deposits paid and appointments confirmed so for future reference, if the wrong style is booked call the client in advance to get a clarification. If it’s a problem that the stylist does not do that particular style, then let’s change it to what they can do in the time frame booked for amount paid. A solution/resolution first before resulting to automatic cancellation last minute cause that doesn’t make since. And when booking, if certain stylist don’t do certain things, block them off from the scheduling section when booking. There was no description of the style so I booked what I thought it was by mistake and fortunately you do have a comment/note section. When I arrived at my appointment, I asked the receptionist if she was the one who called me and said no, with the look of confusion. I asked my stylist and she said no as well. I explained what happened and she said she didn’t know who called and no one else spoke up so it’s a mystery and she didn’t give a name on the phone. Please do better.