I don’t think the staff communicate and/or use the computer system correctly. Every time I make an appointment they “don’t have the vet records” or they only schedule 2/3 of my dogs. Sometimes they just don’t even have my appointment listed and I’ve been turned away. It’s getting really old having to correct my appointment when they call and confirm it because it was not correctly input.Update- My appointment was today and the groomer is “sick”. They only have one groomer and she is literally always last min sick or got bit or “can’t handle a dog that big”. What’s the point in scheduling appointments if you’re always going to cancel them???
November 2023
Best grooming experience ever! My border collie needs extra attention with her shedding issue and Erin did a spectacular job! ? And, my sweet border collie is actually smiling after her appointment. Erin was kind and patient with her AND did the best job. Sooooo grateful!
July 2023
I stopped going after a year because of a couple instances. One instance of being overcharged with a $10 nail clipping fee being added to my grooming package that includes nail clipping (this was fixed with a credit for the next visit), another instance of not being told of a $20 price increase until after my 18 pound dogs grooming which brought the total to $100. My dog is a shihzu that is 25% poodle so they still charge extra for a “doodle” breed. I would have stayed if she wasn’t charged as a poodle breed and if I was warned about the increased prices beforehand.
I don’t think the staff communicate and/or use the computer system correctly. Every time I make an appointment they “don’t have the vet records” or they only schedule 2/3 of my dogs. Sometimes they just don’t even have my appointment listed and I’ve been turned away. It’s getting really old having to correct my appointment when they call and confirm it because it was not correctly input.Update- My appointment was today and the groomer is “sick”. They only have one groomer and she is literally always last min sick or got bit or “can’t handle a dog that big”. What’s the point in scheduling appointments if you’re always going to cancel them???
Best grooming experience ever! My border collie needs extra attention with her shedding issue and Erin did a spectacular job! ? And, my sweet border collie is actually smiling after her appointment. Erin was kind and patient with her AND did the best job. Sooooo grateful!
I stopped going after a year because of a couple instances. One instance of being overcharged with a $10 nail clipping fee being added to my grooming package that includes nail clipping (this was fixed with a credit for the next visit), another instance of not being told of a $20 price increase until after my 18 pound dogs grooming which brought the total to $100. My dog is a shihzu that is 25% poodle so they still charge extra for a “doodle” breed. I would have stayed if she wasn’t charged as a poodle breed and if I was warned about the increased prices beforehand.