Thompson & Thompson Service Group

Thompson & Thompson Service Group is a locally-owned business in Savannah, Georgia, with over 20 years of experience in providing plumbing, electrical, HVAC, and septic tank pumping services. They are fully licensed, insured, and their technicians are highly trained and experienced. The company is known for its commitment to quality service at an affordable price. They offer free estimates and work with customers to find payment plans that fit their budget. Additionally, they provide a satisfaction guarantee. Customers have praised the professionalism and suggestions of the technicians. They have been described as timely, efficient, and communicative, providing a great team effort. One customer shared how the company came to their rescue for an emergency plumbing issue within a few hours, while other companies had a 24-hour wait time. Many recent reviews highlight the exceptional customer service provided by the team. One customer noted the phenomenal service throughout their warehouse project, thanks to the quick responses and excellent follow-up from Cassey, the Lead Customer Service Rep. Another customer praised the professionalism of technician Jose during a water heater replacement, calling the job well done. Tyler also received commendation for his knowledge and professionalism while fixing a broken pipe, as he worked quickly and answered all questions with kindness. However, some customers have expressed that the prices charged can be overpriced. For instance, one customer was charged over $500 for changing two ceiling lights and two light switches, which they felt was too high. The company's technicians, such as Nate and Chris Campbell, have been praised for their courteous and polite demeanor, as well as their ability to explain service issues and provide reasonable solutions. Customers have also appreciated the company's responsiveness in addressing recurring problems and their willingness to work with customers' schedules.