About Heavenly Spa by Westin
Elevate your senses at Heavenly Spa by Westin, a full-service luxury spa located at The Westin Savannah Harbor Golf Resort & Spa. From therapeutic massages to cleansing facials and invigorating body treatments, each element of the spa's offerings is designed to stimulate the senses. Guests can expect a warm welcome from the valet and front desk staff, who aim to provide a personalized experience. The spa's facilities, including the steam room, sauna, and relaxation area, create a serene environment for visitors to unwind. Reviewers have praised the exceptional service provided by the massage therapists and technicians, who tailor their treatments to individual needs. However, some guests have noted areas for improvement, such as inconsistent communication, outdated decor, and cleanliness issues in the changing areas. Additionally, the layout of the spa has been criticized for creating too much traffic in the relaxation area, detracting from the overall tranquil atmosphere. Despite these minor drawbacks, Heavenly Spa by Westin remains a popular destination for those seeking a pampering and rejuvenating experience in Savannah. With its commitment to providing personalized care and high-quality treatments, the spa continues to be a sought-after oasis for both hotel guests and local residents.
Had a great massage with my mother here. The gentleman that did my massage was excellent and techniques were perfect and applied with correct pressure. The facility and shop were small but beautiful with a variety of great products and perfumes. I will say it would be easier to access if you just go through the Starbucks next door and directly to the spa as otherwise it was a little bit of a maze. The front desk associate upon checkout wasn't very friendly because I had a groupon which was expressed at time of booking but otherwise was a nice experience with my mom.
I recently visited this spa with high expectations, but unfortunately, my experience was disappointing. Upon arrival, I was informed that the steam room was out of service, which was not mentioned in advance.
At check-in, I agreed to an add-on service that I was looking forward to. However, the massage therapist didn’t perform it. When I asked about it afterward, he mentioned that the front desk hadn’t informed him, while the front desk said he was new and should have known. It was unclear where the breakdown in communication happened, but as a guest, I was left feeling confused and disappointed.
To add to the frustration, I was still asked to leave...read full review
My husband and I stayed at The Westin from June 6–9 to celebrate our anniversary. While the overall experience was fair, there were several areas that could be improved to enhance the guest experience.
Upon arrival, we were warmly greeted by valet staff and opted for the daily valet service at $45 per day. Check-in was handled by a front desk associate who was friendly, personable, and shared a thoughtful conversation about his military family, which I appreciated as a retired Army veteran. However, unlike other guests checking in around us, we were not provided with basic orientation details such as directions to the elevators or information about pool wristbands....read full review