About Geek Squad
Geek Squad offers a range of repair, installation, and setup services for various tech devices at over 1,100 Best Buy stores. Services include computer and tablet repair, TV and home theater support, car stereo and GPS installation, cell phone repair, and home appliance repair, covering most makes and models regardless of where they were purchased. Customers appreciate the knowledgeable staff who provide helpful recommendations and ensure a pleasant experience. Reviews highlight the efficient service, with one customer receiving assistance in selecting a backup camera for their vehicle, while another praised the thorough installation of a dash cam. Staff members, including Cheyenne and Egypt, are recognized for their excellent customer service, patience, and expertise, contributing to a positive overall experience for customers seeking tech support.
Just pulled without an appointment. Wanted information & recommendations on putting a back up camera in my 2011 Jaguar XK. He inspected my car, and made a recommendation on which unit to purchase. He even took me to the correct area on the sales floor to buy the unit, and set up the installation date. Truly, a most enjoyable experience.
I had a dash cam installed here. My primary contact was Cheyenne. She was candid about the worth of services and ensured I made the most of my money. When we were forced to reschedule due to my needing another part, she scheduled me for the closest available slots. The installation took about 1.5 hours and she established the most optimal settings and made sure that I was familiar with the device before departing. I'll be back here if I need any services!
I want to thank Egypt for the best customer service that I've ever received at Best Buy. She was very knowledgeable and patient with me and family. It is great people like her that make the buy experience truly awesome! Thank you again!