Thomas Eye Group - Sandy Springs Office

Thomas Eye Group's Sandy Springs Office is a busy full-service provider of eye care services for patients of all ages. They offer a wide range of services, including routine eye exams, glasses, and contact lenses. Patients praise the office for its expertise, particularly in pediatric eye care. The staff is described as kind and helpful, explaining procedures thoroughly and creating a soothing experience for young patients. However, some patients have expressed concerns about the check-in process, finding it impersonal and rushed. They suggest that staff could be more respectful and friendly during interactions. Billing practices have also been criticized for sending unexpected bills and pursuing collections for small amounts. Some customers have experienced long wait times after their scheduled appointments and have noted that the practice can feel overstaffed. There have been comments about upsells and revenue generating formulas that may not have the patient in mind.