About Chen Plumbing
Chen Plumbing is a trusted plumbing company serving the Metro-Atlanta area. With over 25 years of experience, they offer a variety of services including water heater repair and installation, drain cleaning, gas line repairs, and pipe repair. The company is licensed and insured, using modern technology and quality materials to ensure all jobs are completed correctly. Customers highly praise Chen Plumbing for their quick response times, professional service, and expertise. The plumbers are known for their clear communication and willingness to explain options thoroughly. They are recognized for their dedication to customer service, providing emergency assistance even on holidays. Recent reviews highlight the company's excellent service, with customers mentioning the thoroughness, attention to detail, and ability to resolve issues efficiently. Plumbers like Tim and Shawn have received commendations for completing jobs as expected and addressing unscheduled problems. Customers have shared positive experiences with the company's quick response, such as arriving in 40 minutes to fix a crack in a cast iron pipe. Chen Plumbing is noted for their solid communication and competency, with technicians leveraging their experience to identify problems accurately. Even with some concerns about pricing models, customers appreciate the overall service and follow-up care.
We had a leak in our kitchen in our breakroom. We found this plumber on Thumbtack and they were very responsive on taking on my task. The only caution I have is to use them if it's not an urgent need. They requested to reschedule me 2 times and I did so willingly because our task was not urgent and they gave us a great discount for rescheduling 2 times. The pros they sent were quick and very professional.
So glad I decided to use Chen plumbing for a minor service issue. Top-notch service all around. Dispatch operators were pleasant and helpful and Tim was a true professional. I will definitely use them again for any future plumbing needs.
Tim Chen and his assistant Oto did a great job for me. I had an emergency on a Sunday morning with my hot water heater overflowing. They replaced the heater promptly and put me in touch with a remediation company to help mitigate the damage. I highly recommend Chen Plumbing.