About Chen Plumbing
Chen Plumbing is a trusted plumbing company serving the Metro-Atlanta area. With over 25 years of experience, they offer a variety of services including water heater repair and installation, drain cleaning, gas line repairs, and pipe repair. The company is licensed and insured, using modern technology and quality materials to ensure all jobs are completed correctly. Customers highly praise Chen Plumbing for their quick response times, professional service, and expertise. The plumbers are known for their clear communication and willingness to explain options thoroughly. They are recognized for their dedication to customer service, providing emergency assistance even on holidays. Recent reviews highlight the company's excellent service, with customers mentioning the thoroughness, attention to detail, and ability to resolve issues efficiently. Plumbers like Tim and Shawn have received commendations for completing jobs as expected and addressing unscheduled problems. Customers have shared positive experiences with the company's quick response, such as arriving in 40 minutes to fix a crack in a cast iron pipe. Chen Plumbing is noted for their solid communication and competency, with technicians leveraging their experience to identify problems accurately. Even with some concerns about pricing models, customers appreciate the overall service and follow-up care.
Tim and Shawn were excellent. They completed the needed job exactly how was expected. They were even available to fix another unscheduled problem. I highly recommend them for any plumbing issues.
Chen plumbing is the best. First helped with septic to sewer conversation in 2021, wow! Monday I found out I had a crack in my 1972 cast iron pipe that was leaking under the house. They took my call and were there in 40 minutes. Worked all day to replace this old pipe and Y connection. A beast of a job finishing up at 7PM. Paid the quoted price, and a nice follow upcall the next day! Chen for the Win!
Solid communication and competency. Technician Simeon leveraged his experience to properly identify the true cause of a problem another company misidentified. I still don’t like flat rates that seemingly don’t have any connection to actual time and materials, but unfortunately that is in industry practice these days Wish a company would go back to time and material cost as a marketing distinctive - they would grow fast