About Sears Appliance Repair
Sears Appliance Repair has been providing reliable appliance repair services since 1956. Their local technicians are knowledgeable and courteous, arriving on time and explaining the repair process clearly. They offer same-day or next-day appointments and repair a wide range of appliances from major brands. Technicians provide helpful advice on maintenance and are efficient in their work. While some customers have experienced issues with the call center, the in-person service is generally praised. With a 90-day satisfaction guarantee, customers can trust Sears Appliance Repair to get the job done professionally and efficiently. The technicians are described as great, very knowledgeable, and helpful. They are able to identify the cause of the issue, provide explanations, and complete the repairs. Customers appreciate the professionalism and high-quality service provided by the Sears repairmen. However, some customers have faced challenges with the call center, such as delays in receiving parts and difficulty getting information.
The technician was great, but your call center customer service was terrible. A part was needed for my repair, tech said would come direct in just a couple of days. Re-appointment made for 8 business days later to finish repair. I call the call center the Wed before our appt, they say the part has not shipped and they will expedite. Then I call the Friday before, I get the exact same answer, has not shipped, they will expedite. The part shows up the next day, I call to tell them it is here but before I can, I get an automated message telling me my part has not shipped yet....what a mess.
Very knowledgeable. Very helpful. Saw all damage. This leak caused. We took photos. Floor damaged for third time. He explained. Then repaired. Floor is pretty bad. Bucked up and severely damaged. But dishwasher is running. Isaiah was great. We can’t figure out why it hasn’t been replaced. Thus us the third major leak in two years.
The technician was here in a timely manner. He explained every detail of the service. He was professional and thorough. He also gave me some information I did know I needed about my washing machine.