Geek Squad offers repair, installation, and setup services for various types of technology at over 1,100 Best Buy stores. They can help with computer and tablet repair, TV and home theater repair, cell phone repair, and home appliance repair, among others. A customer recently visited Geek Squad when they were unable to access their laptop after a mandatory update. A staff member assisted them in finding and entering the recovery password, and explained how to locate it in the future. Another customer brought in their 92-year-old mother's device after she spent all day trying to connect to the internet. The issue was resolved in just 5 minutes, and the customer was impressed with the professional and efficient service. The staff at Geek Squad, including Mr. Omar and Mr. Christian, are commended for their expertise in resolving issues related to file uploads on new computers.
Bad experience and purchase at another BB location. I was ready to either return the PC or see if Geek Squad could help me resolve it. HUNTER was so kind and helpful and informative to my dad (former career manager with IBM) and my dad was impressed by this young lad. He got everything fixed promptly. Asus PC is working great!! Thank you :) people don't care about how much you know until you know how much you care....
I was hacked on the Internet and had to have a program removed from my PC ASAP. I also needed a Malware remover, installed on my PC.
I asked for the manager and a gentleman by the name of Will came out . I explained my situation and he jumped on the PC immediately loaded the malware remover also deleted a program… and got me back on the road within 10 minutes.
He was extremely professional moved very quickly…. and was very sympathetic to my situation. Hats off to Will because he’s a true professional. I will be back with some additional work on several other PC’s
I went today because I didn't know my recovery password on my victus laptop after a mandatory update, without that I had 0 access to my laptop, a guy here helped me look for it and enter it calmly, it was cool, and he explained to me how to look for it if it happened again
850 Cobb Pl Boulevard Northwest, Kennesaw, GA 30144
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