About Town Dentistry Johns Creek
Town Dentistry Johns Creek offers excellent dental care and a positive experience for patients of all ages. The office is welcoming, comfortable, and convenient, with a friendly and professional staff, including Oksana, Dr. Wager, Ms. Hetvisetvi, Justin, and Dr. Angela. The practice uses modern technology and amenities to ensure a comfortable and thorough visit. Patients can receive a range of services from routine cleanings to complex restorations, making it a great choice for the entire family. The staff is attentive and goes above and beyond to make sure patients feel at ease, answering questions with transparency and referring to specialists when needed. The front desk team, including Aadyn, provides friendly, professional service that makes the entire process smooth. Many patients appreciate the caring attitude of the team, the hygienist Alana, and the fabulous Dr. Lauren Wager. The office is clean, hygienic, and equipped with top-notch technology, creating a comfortable environment that patients trust and want to return to. New patients are welcome, and insurance is accepted, emphasizing the practice’s commitment to quality and patient care.
I'm 64 years old and this is, hands down, the absolute worst dental experience I've ever had. My original complaint was completely disregarded, and the pain in that tooth gets worse by the day. The secondary issue of replacing two crowns that had fallen off, was treated by building the teeth up to provide more surface for adhesion. The dentist exposed nerves on both teeth, creating significant pain, where there was none previously. No. pain management was offered, even though the soft tissue was bleeding. She did not put temporary crowns on, leaving the teeth open for THREE weeks. When I went to have the permanent crowns set. She began irrigating the bottom tooth with peroxide directly into the exposed nerve. I asked to be numbed. She applied surface anesthesia to the top gum but not the lower. The upper shot was not bad but the lower one felt like she was jamming a nail into my cheek. I jerked from the pain. She pulled the needle out and jammed it in again. As she set the upper crown, I could feel that it didn't fit well. I suspect that my teeth had shifted because there was no temporary crown to place hold. Both teeth continue to have extreme pain. I can't chew on that side at.all The other things that happened were administrative in nature and continue to add insult to injury. I asked twice for the private, in house email for the owner, the dentist I requested, the dentist I was handed off to, and the operations manager. They refuse my request to do this communication privately with the people directly involved. I waited three weeks for my initial appointment, even though I was in pain. I requested a specific dentist and she performed the initial examination and wrote a treatment plan. I made an appointment and paid around $800 in advance. In my mind, a large advance payment both secures the appointment and confirms that I will be there barring an emergency situation or illness. Instead, they have a punitive policy, wherein the patient must call and confirm again or the appointment is canceled. When I arrived for my appointment, I'm taken to a treatment room. I see 'my dentist' and expect she will be with me shortly. But NO, I was handed off to a different, less experienced, dentist. Mt previous description tells how that went
Wonderful environment. Thank you for being amazing!
The Staff were Very Professional and comfortable 👌🏾