Two separate orders in the past month have resulted in XPO missing a delivery day entirely. The excuse both times... "they were not in my area that particular day", even though they had called and scheduled the appointment. The most recent incident prompted a phone call to ask for an update. All I got was attitude from a "manager" and he hung up on me. Listen Folks....look at all the other reviews about this unreliable company and AVOID them at all costs. There are much better freight carriers to use.
Sep 2024
Broker Changes the load details and next day says the pickup location has changed and needs to pickup much earlier, because of their customers mistake now i cannot pickup the load and they are refusing a TONU, I like RXO but this Gainesville office needs to be shut down
Jan 2024
Booked a load with the Gainesville GA office from Monroe LA to Chattanooga TN on 12/11/23. Our truck broke down in transit the same day in Meridian MS which was 209 out of 500 miles. We report it to the broker and we are told that the load needs to be delivered ASAP. We said that we understand and we are willing to let them repower the load with our trailer in case they return it to us. They agree over e-mail to do that and we provide them the address and the location of the BOL so the load can be delivered without any issues. The next day, we ask them if they were able to repower it since our truck would be ready tomorrow and we can deliver it in case they weren't able...read full review
Two separate orders in the past month have resulted in XPO missing a delivery day entirely. The excuse both times... "they were not in my area that particular day", even though they had called and scheduled the appointment. The most recent incident prompted a phone call to ask for an update. All I got was attitude from a "manager" and he hung up on me. Listen Folks....look at all the other reviews about this unreliable company and AVOID them at all costs. There are much better freight carriers to use.
Broker Changes the load details and next day says the pickup location has changed and needs to pickup much earlier, because of their customers mistake now i cannot pickup the load and they are refusing a TONU, I like RXO but this Gainesville office needs to be shut down
Booked a load with the Gainesville GA office from Monroe LA to Chattanooga TN on 12/11/23. Our truck broke down in transit the same day in Meridian MS which was 209 out of 500 miles. We report it to the broker and we are told that the load needs to be delivered ASAP. We said that we understand and we are willing to let them repower the load with our trailer in case they return it to us. They agree over e-mail to do that and we provide them the address and the location of the BOL so the load can be delivered without any issues. The next day, we ask them if they were able to repower it since our truck would be ready tomorrow and we can deliver it in case they weren't able...read full review