Oct 2022
Date of service Sept 30, 2022
This is the 2nd time I have used Etheridge Heating and Air since moving here last year.
He was able to come out the next day after my call.
My thermostat went dead. The transformer in my inside furnace was dead. Apparently Rheem didn't feel it was necessary to insert a $2 fuse between the transformer and board to stop the $80 transformer from shorting out.
He replaced the transformer and also wired in a fuse for me in case it happened again. That way I would be out only a 25 cent fuse. Well, good thing he did. When we turned it back on the fuse blew again. Saved me from another transformer replacement.
He found that the wire in the outside unit had rubbed so long it was down to the bare wire. When the unit turned on, it rubbed against the bare metal to the active low voltage wire and shorted it out again. He repaired this and we are good to go again.
Mr Etheridge is extremely knowledgeable, and a very friendly individual. He explained step by step what was going on and why he was doing each step.
I have used a couple other hvac companies and so far he is far superior. One is local and one is Sears. Sears was a complete joke and their guy over filled my freon in the unit because he read it wrong. I have the old freon unit from 2004 which is like $200 a pound. It almost burnt it up had I not asked him to check it again before leaving. Then he vented all the excess freon straight into the atmosphere instead of reclaiming it...
I have a home warranty on my 3 hvac units. I still chose to pay out of pocket for Etheridge to come out instead. I ended up paying about $75 more than my home warranty deductible to have it resolved in a day instead of up to a week.
I did this because he fixed in an hour what Sears couldn't figure out on multiple visits the last time I was having an issue and I was tired of their incompetence.
Ill be using Ethridge Heating and Air going forward.
