About Ulta Beauty
Reviews for Ulta Beauty
Write a reviewHours
Monday: 10AM - 8PM
Tuesday: 10AM - 8PM
Wednesday: 10AM - 6PM
Thursday: ClosedFriday: 9AM - 9PM
Saturday: 10AM - 9PM
Sunday: 10AM - 8PM
Tips
offers same-day delivery
Ulta Beauty is the largest beauty retailer in the US, offering a wide variety of cosmetics, fragrance, body, skin, and hair care products from over 500 brands, including Tarte, Fenty, and CHANEL. Customers can explore more than 25,000 products, including exclusive lines like Kylie Cosmetics and Olaplex. Ulta Beauty is also committed to conscious beauty, providing options for vegan, cruelty-free, and sustainable products. In addition to retail, Ulta offers salon services such as haircuts, brow waxing, and makeup applications, with both appointments and walk-ins welcome. Customer experiences at Ulta Beauty vary. Many appreciate the great customer service, highlighting staff members who go above and beyond to assist with product availability. For instance, one customer praised a team member for helping locate out-of-stock items. Others, however, have expressed concerns about staff training and engagement, noting that some employees may not be as knowledgeable or proactive in offering assistance. There are suggestions for better communication about sales and loyalty points, which could enhance the shopping experience. Overall, while many love Ulta Beauty, there is room for improvement in customer service consistency.
So last week I headed to Ulta two hours before MY bridal shower. I had gotten a spray tan for the first time and realized none of my makeup would look right. I got a few concerned looks when I mentioned what I was there for and my time limit… lol. A few different girls helped me out. They were realistic and honest with me about what products I should get and they rightfully steered me away from other ideas I had. Shelby (I believe that was her name) went above and beyond. Super, super pleased. I think my makeup turned out great! I also found some new products that are going to be in my rotation.
I had a very positive experience with the staff at this location. When I walked through the door, I was greeted with bright smiles, kindness, and warm invitations to help me find what I was looking for. One lady really went above and beyond to answer my questions and share her product knowledge. I sincerely appreciate that! You're the best, Lindsey! Thank you:).
I was very impressed with how welcoming the staff was. My boyfriend and I were greeted warming upon entering the store and we were asked multiple times if we were finding everything okay! This was both appreciated and surprising, as many other Ultas in the area seem hesitant to welcome two men in the store. The girl who checked us out was especially accommodating and polite. This is our new favorite Ulta location and we will certainly be back -signed two Diamond members.