I asked for some assistance and the employees were very helpful, except for this one employee with Red hair that was NOT Labeija (Employee C). I asked a salon employee (Employee B) for help finding an item. Employee B was unsure and took me up to the front to a beauty expert. Employee C said, “It’s over there”, and just pointed in a direction. Employee A said she’d be glad to show me where it was. While we were starting to walk, Employee C yelled to Employee A, “GIRL DON’T DO TOO MUCH”. I then said to her,” GIRL DO MORE.” When we arrived to the area, Employee A asked if I needed any other help finding anything. I told her no.
Employee C almost ruined… read full review
About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering a wide variety of cosmetics, fragrance, body, skin, and hair care products from over 500 brands, including Tarte, Fenty, and CHANEL. Customers can explore more than 25,000 products, including exclusive lines like Kylie Cosmetics and Olaplex. Ulta Beauty is also committed to conscious beauty, providing options for vegan, cruelty-free, and sustainable products. In addition to retail, Ulta offers salon services such as haircuts, brow waxing, and makeup applications, with both appointments and walk-ins welcome.
Customer experiences at Ulta Beauty vary. Many appreciate the great customer service, highlighting staff members who go above and beyond to assist with product availability. For instance, one customer praised a team member for helping locate out-of-stock items. Others, however, have expressed concerns about staff training and engagement, noting that some employees may not be as knowledgeable or proactive in offering assistance. There are suggestions for better communication about sales and loyalty points, which could enhance the shopping experience. Overall, while many love Ulta Beauty, there is room for improvement in customer service consistency.
Reviews
I walked into Ulta and the only salesperson Alexius asked if I needed assistance from the checkout desk... she was a true gem. Customer service skills was truly on point.....a breath of fresh air personality! I needed adjustments with foundation...she didn't stop until a perfect match was complete (matte lip color/liner too). Ask for her on your next visit to the Evans store .. you won't be disappointed. ☺
So last week I headed to Ulta two hours before MY bridal shower. I had gotten a spray tan for the first time and realized none of my makeup would look right. I got a few concerned looks when I mentioned what I was there for and my time limit… lol. A few different girls helped me out. They were realistic and honest with me about what products I should get and they rightfully steered me away from other ideas I had. Shelby (I believe that was her name) went above and beyond. Super, super pleased. I think my makeup turned out great! I also found some new products that are going to be in my rotation.
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Hours
Good to know
- offers same-day delivery
Location
4217 Washington Road Ste 2, Evans, GA 30809
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