About Derrick & Sons Plumbing
Derrick & Sons Plumbing offers exceptional customer service, as demonstrated by their knowledgeable and friendly staff. Ian thoroughly explained the process of installing a new water heater and provided a clear cost breakdown, while Brett accurately diagnosed and fixed a plumbing issue, replacing the main pipe and resolving the leak in a timely manner. They also provide helpful recommendations and efficient setup for new toilets, ensuring customer satisfaction.
I called Derrick & Sons Plumbing around 10 in the morning, and Ian answered right away. I told him a broken pipe was leaking water through the house, and he explained that quick service was the best way to stop more damage and protect the plumbing. He said he could arrive within about an hour, and even though I first asked about meeting later for an estimate, I appreciated that he recommended coming out as soon as possible to inspect the leak and handle the repair the right way. He arrived shortly after and got straight to work. Ian quickly traced the problem to the source of the leak, explained what was happening in simple terms, and repaired it fast. The whole plumbing fix took less than 25 minutes once he started, and his quick response helped prevent more water damage. He was friendly, professional, and clearly knew his trade. Great job overall, and I was very pleased with the service.
Ian was quick to send an initial quote and asked a few questions about my water heater so he could understand the plumbing issue before arriving. He also sent a text about 20 minutes ahead of time, which I really appreciated. When he got here, he was prepared and ready to get started right away. He checked the water heater promptly, explained what was going on in simple terms, and completed the repair in about 45 minutes. He also shared helpful advice about the condition and expected lifespan of the unit, and mentioned that it may be smart to plan for a replacement before it becomes a bigger plumbing problem. The whole service call was smooth, affordable, and easy from… read full review
Explained that i needed a plumber ASAP because the main water supply was shut off at the house. ian arrived fast after my call and quickly found that the leak was coming from the main line feeding the water heater, with water dripping from the attic area into the home. He checked the attic crawlspace carefully and determined that a small access hole in the living room ceiling was needed to reach the damaged pipe. He clearly explained the repair process, protected the work area to keep it clean, and handled the plumbing repair efficiently. He kept me updated on each step, answered all my questions, and completed the job in a timely way. brett and the team provide good… read full review
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
3615 GA-5 Suite 8200, Douglasville, GA 30135
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