About Derrick & Sons Plumbing
Reviews for Derrick & Sons Plumbing
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Derrick & Sons Plumbing offers exceptional customer service, as demonstrated by their knowledgeable and friendly staff. Ian thoroughly explained the process of installing a new water heater and provided a clear cost breakdown, while Brett accurately diagnosed and fixed a plumbing issue, replacing the main pipe and resolving the leak in a timely manner. They also provide helpful recommendations and efficient setup for new toilets, ensuring customer satisfaction.
a close friend of mine had a tough time with a big plumbing problem. his water main was leaking and he couldn't afford to pay for the repairs. he recently lost both his parents, was out of work, and was about to lose his family home. we reached out to see if anyone could help, and brett and ian showed up at his house within an hour. they fixed the leak and even provided the needed plumbing parts, all at no cost. they really went above and beyond, showing true kindness and professionalism. we’re so grateful for their help and heart.
I am very happy with the service I received from Derrick & Sons Plumbing! From the first call, the staff was polite and helpful. I got someone out to my house in Douglasville quickly, even though I had a plumbing emergency. I have used their plumbers twice now and both times Ian came out to help. He was professional, explained everything clearly, and made sure I understood what was going on with my pipes. They didn’t try to sell me anything extra—just fixed the real problem, which I really appreciate. One of my repairs even included a follow-up visit at no extra charge, all covered by the original price. I feel like my money was well spent and I trust them to handle...read full review
Even though dealing with a big plumbing problem was stressful, the whole team was fantastic to work with! From Brett, who came out to handle the repairs, to Ian, who guided me through filing my claim and figuring out what restoration work needed to be done, everyone was helpful and professional throughout the whole process. They were patient with all my questions—even the ones I thought were simple—and truly made everything easy and quick. There was a sudden leak at my home in Douglasville that caused water damage from under my bathtub and shower down into the basement. As a first-time homeowner, I had never faced a plumbing issue like this or needed to file a home...read full review