We are empty nesters who bought Shaw carpet for our upstairs bedrooms and one downstairs closet. Close to $4000. It was supposed to have a 20-year warranty. The carpet has compressed and worn a great deal, even in rooms that are only entered for vacuuming from time to time. The previous carpet did none of this. Manufacturer Shaw Floors agrees the carpet has compressed and worn poorly but they refuse to honor the warranty because we cannot prove we had the carpet (in unused rooms) professionally cleaned every 18 months.
Apr 2022
This company is a freaking joke . They made up a bull s*** report to avoid paying for a defective floor that's a tripping hazard. Love when you get greedy bastards like these guys that will gladly take your money but could care less after the check is cleared. Greedy Pigs
Mar 2022
Had flooring installed but did not match samples we were shown when deciding what flooring to choose. Since then Shaw industries has lied to us about replacing tiles that are full of black spots. Zero honesty and integrity. Do not purchase from these dishonest people. Could not find one good review about them. Flooring company we bought from and the installer also no help. I showed pictures to my lawyer of the samples I chose from compared to what was installed and he told me most to worry. Saying we will win in court if we sue Shaw industries. The flooring company we bought from is going ahead with litigation because we stopped payment. Credit card company also saw pictures and gave us full refund. Zero star rating from us.
We are empty nesters who bought Shaw carpet for our upstairs bedrooms and one downstairs closet. Close to $4000. It was supposed to have a 20-year warranty. The carpet has compressed and worn a great deal, even in rooms that are only entered for vacuuming from time to time. The previous carpet did none of this. Manufacturer Shaw Floors agrees the carpet has compressed and worn poorly but they refuse to honor the warranty because we cannot prove we had the carpet (in unused rooms) professionally cleaned every 18 months.
This company is a freaking joke . They made up a bull s*** report to avoid paying for a defective floor that's a tripping hazard. Love when you get greedy bastards like these guys that will gladly take your money but could care less after the check is cleared. Greedy Pigs
Had flooring installed but did not match samples we were shown when deciding what flooring to choose. Since then Shaw industries has lied to us about replacing tiles that are full of black spots. Zero honesty and integrity. Do not purchase from these dishonest people. Could not find one good review about them. Flooring company we bought from and the installer also no help. I showed pictures to my lawyer of the samples I chose from compared to what was installed and he told me most to worry. Saying we will win in court if we sue Shaw industries. The flooring company we bought from is going ahead with litigation because we stopped payment. Credit card company also saw pictures and gave us full refund. Zero star rating from us.