Beaver Toyota of Cumming Service Center offers a unique and exceptional customer experience. The Express Team provides quick oil changes, tire rotations, and car washes in under an hour. The Beaver Cafe also offers delicious breakfast and lunch options. The service department is highly recommended, with experienced technicians providing top-notch work. Customers praise the great customer service, stating that the experience is always pleasant and even enjoyable for families and kids. The center's focus on "Wow-ing" customers has earned it a loyal following.
The service team, including Austin, Sat, and Justin, is described as a "dream team" by one customer, who had an ongoing issue with their car that was resolved through careful trial and error. Another customer had a positive purchasing experience, with the "service with a smile" being a highlight.
The service advisor, Grace, is praised as "an A1 service advisor," and the mechanics are described as "top tier." One customer had an issue with a rattling on the driver's side of their Corolla, which the team was able to diagnose and fix by replacing the struts.
While there were some initial issues with a customer's recent purchase, such as problems with the tag and title, a loose front camera, and various loose parts, the team, led by Sergio Salcedo, was able to address these problems through the warranty and even provide compensation for repairs not covered. The customer expressed satisfaction with the final outcome, despite the initial challenges.
Sat, my Service Advisor is AMAZING! She is the absolute best because she is the perfect combination of knowledge, kindness, and problem solving. Everything you want in the person helping guide you through the care of your vehicle and she is this and so much more! She is the real deal! She has been the reason we have continued to come back to Beaver every time!
Quick and easy. Was 5000 mile checkup. Since the deal does not include oil and filter change, i went down the street to Glover's garage (no relation) and had the oil changed. The kicker was I got a coupon the next day from Toyota for an $18.75 synthetic oil and filter change! Oh well.
Staci’s from Customer Service was amazing.. I told her I looked forward to two things…Seeing Misty ( who is now retired) and having a Beaver Bowl. She gave me a complimentary bowl!
1875 Buford Highway, Cumming, GA 30041
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