About Creative Dentistry
Creative Dentistry of Covington focuses on patients' health, comfort, and satisfaction. The friendly and professional staff, including the dentist and hygienists, work closely with patients to create personalized treatment plans. The clinic offers a range of dental services and amenities, effectively handling emergencies and providing high-quality urgent care. Patients praise the staff's caring and informative approach, with clear explanations of treatment plans and costs. With a 5-star rating, Creative Dentistry is highly recommended by patients who appreciate the warm and welcoming atmosphere, resulting in a glowing smile. The dentist and hygienists are thorough and take their time with patients. The treatment plan is explained to ensure maximum insurance coverage, and even the numbing injections are pain-free. The staff is professional and pleasant, creating an excellent experience for patients. Patients are impressed with the convenient location, pleasant office environment, and the professionalism and friendliness of the staff, from the front desk to the dentist and hygienists. One patient had the best cleaning experience ever with Terrance the hygienist and highly recommends the office for any dental needs.
Its a whole smokescreen of deception, fraud and outright trickery. They even tried to bribe me to take down my truthful reviews on google and yelp. I gave them 10 days to send the legal refund to MetLife, NO Response to date. I have now filed a fraud complaint with MetLife and I will proceed with Small Claims Court. I continue to copy the Dental Board on all of my activities and they are adding it to her files. To be clear things are fine until you have a problem. Then they will NEVER take accountability. Ever. They have every excuse on tap. In May I filed a complaint with the Dental Board. My insurance provider has requested a refund three times for money owed by Creative Dentistry with no response. The office told me they won’t issue the refund unless I take down my review. Shady. READ YOUR BILLS. They will overcharge you. I've attached screenshots. Many of their "beauty services" were ineffective, yet expensive. My experience began fine: I was initially seen by Dr. Michael Thomas (after being told Dr. Reddy wasn't available). The assistant assured me I'd be in BETTER hands with him. And I was until he left the practice. After that, I was seen by different providers and drawn into costly up-sell services. I spent thousands on Invisalign plus thousands more on a facial treatment (some kind of microneedling). It didn’t work. I voiced my concerns repeatedly over 5 sessions with NO results. Eventually, the aesthetician just disappeared from the office. Then came the Botox "party." I expected to observe a demo. Instead, I walked into an empty event, was ushered into a treatment room, and pressured into injections. I told Dr. Reddy I only wanted my “11s” corrected. She insisted I needed multiple areas injected for it to “work.” Against my better judgment, I trusted her. The injections were painful and ineffective. I returned for a follow-up but ended up looking distorted for 5+ months. A man I was dating literally showed me an old photo and asked, “Where did this lovely lady go?” He broke up with me. I was mortified. The worst part? BILLING FRAUD. I was told I'd paid in full for facial treatments and then received multiple surprise charges afterward. A staff member named Sabrina (new again = constant turnover!) said Dr. Reddy knowingly adds $500 fees outside of the insurance contract. Sabrina admitted this has happened to other patients. That’s illegal and unethical. I demanded a refund multiple times. Only after telling them I contacted my insurance did they issue it. But, it gets worse. The crown they placed popped out while I was eating soft French fries. Only 5 months later. They told me it was “permanent.” My new dentist said otherwise. I sent polite messages for months asking for my records and to report the failed crown. No response. When I finally gave a deadline, they sent me a letter accusing me of being rude. See screenshots = I wasn’t. Apparently, asking for your money back or holding them accountable = "rude." This office might rely on patients with deep pockets who don’t question the charges. But I paid nearly $10,000 of my hard-earned money and received subpar care and no respect. I cannot recommend this office. The high staff and dentist turnover says everything. Something is wrong at the top.
I love my dentist Dr Anita Reddy. She is so kind, compassionate and a perfectionist. Dr Reddit and her lovely team, take patient experience to another level. They navigate your treatment plan and care with dignity and efficacy. I am grateful to have a wonderful and magnificent dentist. Please see for yourself.. it’s so genuine. Warmly Sam