Reviews for West End Eye Center
Write a reviewHours
Monday: 10AM - 5PM
Tuesday: 10AM - 5PM
Wednesday: 10AM - 5PM
Thursday: 10AM - 5PM
Friday: 10AM - 5PM
Saturday: 10AM - 4PM
Sunday: Closed
Tips
accepts credit cards
Ratings
Google: 2.6/5 BBB: No RatingWest End Eye Center
807 Ralph David Abernathy Blvd, Atlanta
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My kids been going here off and on for some years. The doctor does a great job. The representative are older ladies so they might seen a little aggressive and rude but they are some sweet ladies.
Unfortunately, this business perpetuates the stereotypes about minority owned businesses. I believe in supporting black businesses, so I looked around until I found one. My fault I did not read the reviews first. The customer service was not good, and the person who answers the phone was so insensitive. I received services when they were located in west end mall. I went back to get a copy of my RX, and they had closed the office without patient notice. So, I called and it took two days to call me back. I was informed that they are in transition from one office to the next. When I asked for a digital copy of my RX, they would only fax it. I had to go to a UPS store to receive the fax and twice it did not arrive after they say they faxed. I was told after the 2nd attempt, that is all they would do. I had to order contacts as well. I had to go back and forth with the lady because I had a new insurance and she wanted to argue that I had to use the previous insurance. She finally stopped arguing with me and processed the order. I WILL NOT use them again‼️
This was the BEST experience eye care I have ever had..The staff was super friendly and Dr. Sheila Gowdy is the absolute best eye doctor I have ever had the pleasure to meet, she was so thorough with my eye exam, she explained to me the entire time what she was doing and checking for in my eyes...I was a new patient and they took great care of me...I won't go anywhere else ❤ ????..thank you all so much..