Tote Moving and Delivery

Jun 2022

I ordered a treadmill from Nordictrack over a month ago. Tote Moving and Delivery is the company who is supposed to be delivering this treadmill. I have had delivery scheduled and least 3 times over the last few weeks and Tote has not delivered the item or communicated that they would not be delivering the item during the window that they scheduled. They do not answer the phone. Their voicemail is full so I cannot leave a message. The voicemail does say we can text for updates. I tried texting multiple times with no response. They do not have an email address either. I'm not quite sure how this company is still in business with the lack of communication and professionalism...read full review

May 2022

Tote Moving and Delivery was contracted by NSD to deliver a table I ordered for my interior design client. She paid for White Glove service, which includes room of choice drop off, unpacking and debris removal. We were given a scheduled delivery window of 10am-2pm. At 2:09 pm, I received a call from the driver that he was 57 minutes away. The driver pulled up at 3:26 and was shockingly rude and nasty. He was insisting that he was only doing a doorstep delivery, as white glove service wasn't in his paperwork. As a third party company, a discrepancy with paperwork is understandable, however, his attitude, tone and overall demeanor were disgusting. I can't understand how...read full review

May 2022

I had a piece of furniture that was supposed to be delivered by 3/26. After weeks of calling for updates, I finally got a scheduled delivery window on 4/19. After rearranging my schedule and waiting for them all day, they no-showed me, never called, and I was unable to get anyone to answer the phone the entire day. When I finally did get an answer later, they promised to call back with a new delivery window within 24 hours. It has now been 2 more weeks of asking for delivery updates, and being pushed off with the same response. Now, it is May and they are not answering the phone and their voicemail boxes are full. At this point, I would have gone to retrieve the piece...read full review