Onyx Consulting, Inc. - TEMPORARILY CLOSED

Onyx Consulting, Inc. is a computer support service that has received mixed reviews from customers. Many clients have praised the company for its helpfulness and friendly service. One customer shared a positive experience where they had a stripped laptop SSD screw removed without any charge, highlighting the staff's quick response and willingness to assist. Another satisfied customer appreciated the communication and honesty when deciding to purchase a new computer, stating that Onyx efficiently transferred data and provided excellent support. However, some feedback indicates that Onyx may struggle with time sensitivity and clear communication. One reviewer expressed frustration over a lack of information regarding repair times and limitations on device repairs, suggesting that they would have preferred to go directly to the Apple Store instead. They noted a feeling of not being heard during their visit, which added to their dissatisfaction. Overall, Onyx Consulting, Inc. has demonstrated commendable customer service in certain instances but could benefit from improving communication and transparency regarding repair processes and timelines to enhance the customer experience.