About North Atlanta Primary Care West Paces
North Atlanta Primary Care West Paces, a part of Southeast Medical Group, is a highly-regarded primary care practice known for its full-service family medicine and compassionate care. The practice boasts numerous awards and over 42 convenient locations in the Metro Atlanta area and throughout Georgia, offering daily walk-ins and same-day appointments. The board-certified providers and staff are praised for their excellent patient care, including taking the time to listen to patients, providing care options, and answering questions promptly via the patient portal. The staff, including lab technicians, are highly regarded as top-notch medical professionals in Atlanta. Patients often mention the kindness, warmth, and professionalism of the team, which helps them feel comfortable and well cared for. The facility is always kept clean, and many appreciate the covered parking garage for convenience. Dr. Prays, one of the primary physicians, is highly appreciated for being thorough, kind, and taking the time to answer all questions. Patients describe him as knowledgeable and competent, with a great sense of humor that makes visits more comfortable. Many consider themselves fortunate to have him as their primary care provider, noting that his efficiency and clear explanations make the experience positive.
Dr. Prays is my doctor is he is wonderful and easy to talk to but he can't do everything. The BILLING department is one of the worst I've ever experienced. If and when they answer the phone, your issues never get resolved. My insurance was retroactive so I paid $150 to be seen, which was to be reimbursed. That was January 2025. I've emailed the manager, she had someone to call me but I still have yet to receive my money or a follow-up. Furthermore, getting a refill on medication is a nightmare. It could take 2-3 to hear back/get your prescription. Great doctor, horrible staff
Five stars for the Medical Staff
Three stars for the office
Zero stars for the Billing Department
They don’t answer the phone, they don’t return calls, and apparently don’t know how to process a payment made using Bill Pay.
The office was clean, the staff was very nice, and Dr. Prays was awesome. We had a great conversation. Even just meeting for a routine check up, he was thoughtful with my questions and seemed to genuinely love what he does. I look forward to working with him moving forward!