Had a great experience with Brianna T at the Brooklyn store this last Friday. She was extremely patient and helpful guiding me through my decision on tile for my bathroom wall and floor as well as which grout to use. I really appreciate all her help and the store was very well laid out with great products.
Customer service from Kai was unbelievable, he is so knowledgeable about the products.
He showed us many different tile designs.
Our contractor will be going to pick up the products we chose. ⭐ ⭐⭐⭐⭐
Designer, Kai Nelson, is professional, knowledgeable, patient and friendly. Without me asking, he pulled up my previous floor order from a couple of years ago to help me find tiles for new project that match my existing floor color and style. I’m in N. California and randomly called the Brooklyn, NY store for mid century modern style ideas. I gave Kai permission to end the call after I shared that I was in California. Instead, he went above and beyond, suggesting products that I could look up online. I was familiar with most of the products because I’ve shopped at various Floor and Decor stores for years, for projects in different houses. Kai eventually put my order… read full review
1025 Union Center Dr Ste A, Alpharetta, GA 30004
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